------------------------------------------------------------------ Release Notes for #9 HawkEye Feature Set version 1.02 April 16, 1993 #9GXE (C) Copyright 1992, 1993, Number Nine Computer Corporation ------------------------------------------------------------------ This file contains the latest information about this version of the #9 HawkEye Feature Set and other pertinent information that may not be contained in your documentation. A complete list and description of all the #9GXE files are in the FILELIST.TXT file on your #9GXE Windows disk. Software Upgrades ----------------- Even though you may have just received your Number Nine software, newer versions may be available. Free upgrades are provided to all Number Nine customers on the Number Nine Bulletin Board System (BBS). To see if you have the latest version, compare the version number of your software (on the label of the provided diskette) with the version number of the corresponding software on the BBS. Using the Number Nine BBS ------------------------- Dial (617) 862-7502 to log on to the BBS. Baud Rates: 1200, 2400, HST or V.32 9600. Modem Setup: 8 data bits, 1-stop bit, no parity. Files: PKUNZIP to decompress after downloading. The BBS is divided into two areas that can be accessed from the Main Menu: Message Area and File Area. The Message Area contains the latest product information and reviews. Software upgrade files are located in the File Area. Follow the screen instruc- tions to download the appropriate files. Some files are compressed with PKZIP. PKZIP places multiple files into a single archive, reducing the overall file size and the cor- responding download time. Archived (compressed) files can be de- compressed with PKUNZIP. PKZIP and PKUNZIP are shareware products that are available in the Main File Area of the BBS as one self- extracting file called PKZ102.EXE. After you download PKZ102.EXE, type PKZ102.EXE at the DOS prompt to extract PKZIP.EXE, PKUNZIP.EXE and related documentation. Only Number Nine files with a .ZIP extension need to be decom- pressed. For information on using PKUNZIP to decompress files, type PKUNZIP at the DOS prompt. Installing a New Monitor ------------------------ If possible, we recommend that you follow the steps listed below BEFORE you install a new monitor that is different from the previous monitor. 1. Use #9 HawkEye Resolution Exchange to switch to 640 x 480 monitor resolution at 256 colors. 2. Insert your #9GXE Windows Disk in drive A. From the Windows Program Manager File menu, select 'Run'. Type A:GXESETUP Select a Maximum Monitor Resolution that is supported by the new monitor. Network Installations --------------------- To install #9GXE software, you need write access to the following directories: 1. System directory. KERNEL.EXE,USER.EXE, GDI.EXE, and VGA.DRV files are located here. These files are often on a network drive. 2. Windows directory. WIN.COM is located here. These files are often on a local drive. 3. HawkEye subdirectory off the Windows directory. Most HawkEye files are copied to this directory. After the #9GXE software is installed, write protections can be restored to these directories. Troubleshooting --------------- Problem: The Program Manager appears briefly when you start Windows, then Windows exits to DOS. Solution: There may be a problem with the #9 HawkEye Control Panel or the HawkEye configuration. #9 HawkEye Control Panel is loaded with Windows, so a problem could arise after the Windows driver has been loaded and Program Manager (or another Windows shell) is presented. To prevent HawkEye from loading during initialization, delete the reference to HawkEye in the "load=" line in the "[boot]" section of WIN.INI. This determines whether the problem is with #9 HawkEye Control Panel, or other software. If the problem is with #9 HawkEye Control Panel, the HawkEye configuration file (HAWKEYE.INI) may be corrupted. In this case, rename HAWKEYE.INI in the Windows directory to HAWKSAVE.INI (for future reference), then copy HAWKEYE.INI from the Installation diskette to the Windows directory. This reinstates the original HawkEye configuration. * * * Problem: Your monitor resolution is not the resolution you selected. Solution: 1. #9 Resolution Exchange (in the #9 HawkEye Feature Set) must be used to change the resolution. This changes the resolution in the #9GXE configuration file, which determines what your monitor resolution will be. If you used Windows Setup to select a display driver with a different resolution/color depth configuration, that configuration is not used unless it matches the configuration in the #9GXE configuration file. 2. The Windows driver is not using the #9GXE configuration file, so it defaults to 640 x 480. Add the line USEFILE=1 to the [#9GXE] section of SYSTEM.INI, or change the resolution with #9 Resolution Exchange. * * * Problem: #9 Resolution Exchange displays the following message: "Could not open a GXE configuration file that was valid" Solution: The #9GXE configuration file could be corrupted. To restore the #9GXE configuration file to its original settings (1024 x 768 nonvirtual monitor resolution with 256 colors), run GXEFILE (a DOS application) from the Windows directory. * * * Problem: The #9GXE board was properly installed and Windows operates fine. A memory manager was subsequently installed, and Windows now reports the following message: Failed to find the #9GXE board! Hit a key to continue. Problem: GXESETUP reports the following problem: GXE Setup is operational only when a #9 Graphics board is present. Please be sure your #9 graphics board is properly installed before you try to use GXE Setup or any other HawkEye feature. Problem: User installs the #9GXE windows driver using the Windows setup program, and Windows now reports the following error: Failed to find the #9GXE board! Hit a key to continue. Solution: The Video BIOS may be remapped by a DOS memory manager. Remapping the video BIOS increases the amount of DOS memory space and is an option for many memory managers. However, when the GXE signature in the video BIOS is remapped, GXE software will not be able to identify the GXE board. ROM remapping should be disabled for the address range C000-C1FF. Consult the memory managers user guide for information on how the area can be excluded. For example, QEMM-386 provides a "Stealth" memory mapping option. When Stealth is enabled, the entire video bios is remapped. The address range can be disabled by adding the option X=C000-C1FF to the driver command line in CONFIG.SYS. * * * Problem: Importing TIFF files into CorelDraw, MicroGraphics Designer, or Persuasion are corrupted. Solution: Turbo Copy must be turned off when importing TIFF files. Turbo Copy can be turned off with #9GXE Status. Double click on the #9GXE Status icon in the #9 HawkEye Feature Set group in the Windows Program Manager, then select the Change menu and click on Turbo Copy. Current Turbo Copy status is displayed in the third section of information in the #9GXE Status window. * * * Problem: WINDOWS's pull down menus leave the screen corrupted. Solution: There is another device, such as a modem or a tablet, in the system which is using COM 4 IO port. You can either move that device to another COM port location or select to use the alternate I/O mapped WINDOWS driver. You can select this driver from within the #9GXE STATUS application in the HAWKEYE WINDOWS application group. NOTE: The Vesa Local Bus #9GXE graphic board does not support the alternate I/O mapped WINDOWS driver. You must move the other device out of IO port COM 4. * * * Problem: When DOS within a WINDOW ( not full screen DOS) experiences a floppy disk drive access failure (such as drive door open or write protected disk) the system goes out of SYNC. Solution: This bug is presently being worked on. For now please use the full screen DOS WINDOWS. Look on the Number Nine BBS for the most updated driver. Fo * * * * * * Other Problems -------------- Software can perform differently at various resolutions and color depths. If you experience a persistent problem for which you cannot determine a cause or solution, try switching resolutions with #9 Resolution Exchange. If you have a problem that is not described in this file or is unresolved when you try the suggested solutions, please call Number Nine Customer Support at (617) 674-0009, from 9:00 AM to 5:00 PM, EST, Monday through Friday. Please be prepared with as much information about your #9GXE as possible. Information can be obtained in the following ways: 1. From your Windows directory, type STATAPP at the DOS prompt. 2. If Windows was successfully loaded with the #9GXE Windows driver, double click on the #9GXE Status icon in the #9 HawkEye Feature Set group in the Program Manager. If you are unable to load the #9GXE Windows Driver, run Microsoft Windows Setup from DOS and select VGA as the display type. If you are unable to run Windows in VGA mode, the problem is most likely with Windows rather than the #9GXE Windows driver. ------------------------------------------------------------------ #9GXE (C) Copyright 1992, 1993, Number Nine Computer Corporation ------------------------------------------------------------------